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Refund and cancellation policy
Draft: this text has not been reviewed by a lawyer yet. The company's legal name and address will be added before launch.
This policy covers Nestwell subscriptions bought on this website or inside the Nestwell app.
What you buy and when you get it
Nestwell is software delivered online. Your plan is active as soon as your payment succeeds, and you can use it straight away from your Nestwell account. Nothing is shipped.
Prices and taxes
In India, prices are in Indian rupees and exclude GST, which is added on your invoice at the applicable rate. In other countries, prices are shown in your currency, converted from rupees at the day's exchange rate and fixed when you start paying, and the tax for your country (for example VAT) is added. An invoice is emailed for every payment and is available in Settings → Billing.
No automatic renewal
Each payment is a one-time payment for one month or one year. Nothing is charged automatically and no card or UPI mandate is kept. To continue, pay again in Settings → Billing; the new time is added after the time you have already paid for.
Stopping
There is nothing to cancel: if you do not pay again, your plan stays active until the end of the period you have already paid for.
Refunds
Payments are not refunded for unused days of a period you have started, including when you stop or move to a smaller plan. If you were charged in error (for example twice for the same period), tell us within 30 days and we refund the extra amount to the original payment method within 7 working days of confirming it.
Changing plans
Paying for a different plan in Settings → Billing moves you to it at once; the time you pay for is added after the time you have already paid for.
Free trials
Free trials need no payment. Nothing is charged unless you choose a plan and pay for it.
Contact
Questions about a payment or a refund: enquiry@nestwellness.in.