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Frequently asked questions

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Who is Nestwell for?

Businesses that sell time and sessions: gyms, yoga, Pilates and dance studios, spas and salons, physiotherapy and clinics, diagnostic labs and sports academies, from one location to many.

Do I need to install anything?

No. Nestwell runs in the browser on computers, tablets and phones. A tablet with a camera can be used as a self check-in kiosk.

Can I run several branches?

Yes. Each location has its own hours, timezone, rooms, staff, settings and register, and owners see everything together.

Is my data safe?

Every action is checked against the staff member's role on the server, each organisation's data is kept separate, passwords are never stored in readable form, and sensitive client details are shown only to people allowed to see them.

Can clients book online?

Online booking for clients is on the roadmap. Today your team books through the dashboard, which checks every booking for clashes and package validity.

Does it support GST and VAT invoices?

Yes. Each business works in its own currency with its own tax rates, so invoices can carry GST in India or 5% VAT in the UAE, with your tax number (GSTIN, VAT number or TRN), seller and buyer details and the tax breakdown, printed on A4 or 80 mm thermal paper.

Can I use Nestwell outside India?

Yes. Nestwell runs in the browser anywhere, with your own currency, timezone and tax. It is available to businesses in India, the UAE and other countries; see the UAE page or contact us.

Can I move from my current software or spreadsheets?

Yes. Products can be imported from a spreadsheet, and we help you set up your clients, services, packages and staff.

How do I get started?

Book a demo. We walk you through Nestwell with your own services and answer your questions.

Can staff only see their own appointments?

Yes. Service providers see their own agenda; receptionists and managers see their locations. Every action is checked on the server, not just hidden in the screen.

Does it handle multiple locations in different time zones?

Yes. Each location keeps its own timezone and opening hours, and daylight-saving changes are handled for you.

What happens when a class is cancelled?

Everyone booked or waiting is released and their credits are returned. It never counts as a late cancellation.

Can a member book a class for their child?

Yes. Account holders can book dependents, using a family-shared package.

Can I change my cancellation policy later?

Yes. New bookings use the new rule; existing bookings keep the rule they were made under, so nobody is surprised.

Can a walk-in buy without creating an account?

Yes, products and custom items can be sold to walk-ins, paid in full.

Does the kiosk need special hardware?

No. Any tablet with a browser and a camera works.

See Nestwell with your own services

A 30-minute walkthrough, set up for your business. No obligation.